Cancellation and Refund Policy

1. Subscription Model

Paid plans are monthly subscriptions that renew automatically at the end of each period. Payment is charged through your chosen provider (Stripe or Paddle).

2. Cancellation

• You can cancel your subscription anytime from your account panel.
• Cancellation stops auto-renewal; your access continues until the end of the paid period.
• No further charges are made at the end of the period and your account returns to the free plan.

3. Right of Withdrawal and Refunds

FansubPanel is a digital service available immediately upon purchase. For digital content whose performance begins with the consumer's consent, withdrawal-right exceptions may apply.

Nevertheless, we care about your satisfaction: you may request a refund within 14 days of the first charge for a new paid subscription, provided you have not substantially used the service. Refund requests should be sent to [email protected].

4. Refund Process

• For payments made via Stripe, the refund is issued directly by Moteze Software, LLC through Stripe.
• For payments made via Paddle, Paddle acts as the Merchant of Record and handles the transaction; refunds are subject to Paddle's processes.
• Approved refunds typically appear on the original payment method within 5-10 business days (bank/provider timing may vary).

5. Price Changes

We notify you of price changes before they take effect. Changes apply only to subsequent renewal periods.

6. Contact

For cancellation and refund requests: [email protected]