Common problems

Most of the situations below are not bugs but rules of the panel. Under each one you will find what is going on and what to do; follow the link for details.

The step says it is blocked — not my turn

The red banner at the top of the step screen says what it is waiting for:

• Waiting for: …: an earlier step is not finished yet. When it completes, the screen opens and you get a "your turn" notification.
• Waiting for revision at …: an earlier step has an open revision; work continues once it is closed.
• The team subscription does not allow writing: the team has no valid subscription or it is suspended. Tell your team owner.

If a step's row on the chapter page is faded and says "You are not assigned to this step", ask the person who runs the series to add you in step assignments. Details: Common step screen features.

I can't download files

The chapter and series download buttons are shown to two kinds of people: those with the Download Files permission, and those assigned to a step in the series' current workflow. If you don't see the button, you have neither. Details: Chapter page.

The Download Finished Chapter button only appears once the last step is completed.

I'm not getting notifications

1. Check the notification preferences in your profile: Panel, Email or Telegram may be off for that notification type. Some types are never sent by email. Notifications
2. If no email arrives at all, an email to your address may have bounced permanently (address does not exist). The panel then sends nothing to that address for 30 days; the block lifts when you fix your address.
3. For Telegram you need to link your account: Discord and Telegram.

The verification email didn't arrive

• Check your spam folder first.
• Ask for a new email with Resend on the verification screen.
• The 6-digit code in the email is valid for 30 minutes and the link for 48 hours; you have 5 attempts for the code. If it has expired, resend it.

A page won't open or takes very long

Reload the page. If it keeps happening, check your internet connection: when a page transition takes long, the panel records it automatically and passes it, with connection details, to the administrator. If you were typing something, copy it before reloading; the translation draft on step screens saves itself.

I keep being sent to "create a team"

You don't have a team yet. If you are joining a team, open the invitation link you were sent or check My Invitations: Joining a team by invitation. To set up your own team: Setting up your first team.

"This chapter number already exists."

The series already has an open chapter with that number. Use a different number or change the range in bulk mode: Opening chapters.

A desktop tool says tool access is not enabled

Tool access is enabled per team by FansubPanel; it is not a setting the team owner can change. Details: Desktop tools.

Still stuck?

Ask your team's manager in the team chat. If the problem is in the panel itself, your team owner can contact us.